Tiktok Shop Academy

Onboarding Guide

27/05/2026

Applies to:Austria,Belgium,Czech Republic,Germany,Spain,France,Greece,Hungary,Ireland,Italy,Netherlands,Poland,Portugal
For SellerTikTok for Shopify
This article offers a step-by-step guide for getting started with TikTok for Shopify, whether you're a new seller or already have a shop on TikTok.
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Checklist & Important Information

Please read the following information carefully, before you start onboarding to TikTok Shop using the TikTok for Shopify App.
Your business location in Shopify
  • An EU Business location is required (Only EU-based businesses and warehouse address(es) are supported)
  • Your 'locations' in Shopify need to be in the correct format. (Shopify>Settings>Locations) Make sure the 'location' fields in Shopify are filled out correctly.
  • Valid country/region/state. (Only EU addresses are supported)
  • Valid and complete street information. (P.O. Box is NOT supported)
  • Valid contact information.
  • Valid phone number. (10-digit phone number format)
  • Valid zip code. (5-digit zip code)
You can go to TikTok for Shopify > Shop Setting page > fulfillment to complete warehouse setting
Your Product Catalog in Shopify
  • The following product attributes might be required in TikTok Shop, which are not available in Shopify or are optional only. To ensure that your product catalog syncs successfully and your products are getting approved, have the following info on product level available:
  • Product Attributes
    • Size chart (Required for some product categories)
    • Product certification (Required for some product categories)
    • Shipping information
      • weight
      • Product dimension (Height, width, length)
    • Ensure that the sales channel 'TikTok' is enabled at the product level for publishing your products on TikTok Shop.
      • Shopify > Products > Publishing > Manage > Sales Channel TikTok
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Your Third-Party Connector Apps & Services [Existing TikTok Shop Sellers only]
  • If you are using connector apps to manage your TikTok Shop in Shopify, make sure that these apps & services are compatible with the TikTok for Shopify App or disconnect incompatible apps & services before you connect to the TikTok for Shopify App. (Eg. Incompatible apps can cause order status issues)
How to cancel 3P apps:
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Your TikTok Shop Orders[Existing TikTok Shop Sellers only]
  • If you are an existing TikTok Shop seller, we advise you to complete any pending or unfulfilled orders (inclusive of pending returns and refunds) before you connect to TikTok for Shopify App.
Existing TikTok Shop orders and any updates to existing orders (e.g. refunds) will not be synced to Shopify and can only be managed in Seller Center.
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Onboarding Steps

Complete the following steps in TikTok for Shopify App.
Step
Procedure Description
Demo
1
Download/Setup 1P connector App
Search for TikTok for the Shopify App in the Shopify App Store or open TikTok for the Shopify App if already installed. 		imageimage
2
Enter TikTok Shop onboarding funnel
Select ‘Set up now’ on the TikTok Shop product card to start onboarding.
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3
Select your TikTok Shop business country
  • If you have multiple TikTok Shops, you need to select the country of the first shop you want to connect to. Then click 'Continue'
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4
Create a TikTok Shop account or Log in to an existing TikTok Shop account.
  • If you already have an existing TikTok Shop account: Click 'Connect' to connect your existing TikTok Shop or TikTok for Business Account
  • If you are new to TikTok Shop: Click 'create new' to create a new TikTok Shop account.
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5
Accept Data Sharing Terms and connect your TikTok Shop Account
Click 'connect' to accept the terms.
  • If you are an existing TikTok Shop seller, this page will show all shops that can be authorized for you to choose from. You can click and select in bulk
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6
Enter Seller Information
If you are a new Tik Tok Shop Seller or an exiting Seller but haven't finished shop information, you need to Select 'Verify' to open the Seller verification window where you will be prompted to enter the required information about your business.
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All Set for your TikTok Shopify 1P APP 🎉
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Onboarding Alert & Error Scenarios

Orders on Existing TikTok Shop Account

You can connect an existing TikTok Shop account in the TikTok for Shopify App. To connect, you must acknowledge that existing TikTok Shop orders will NOT be ingested by your Shopify Order Admin. We advise you to complete any unfulfilled or pending TikTok Shop orders before you proceed with connecting your account.
Note: Only new orders after connecting your TikTok Shop account in the TikTok for Shopify App will be synced to Shopify. Existing orders before connecting your account have to be managed in the TikTok Seller Center.

Existing Applications

If your TikTok Shop Account is connected to one or more service applications from our Apps & Services Store, please ensure that your connected apps or services are compatible with TikTok for Shopify App, if not, you need to disconnect any apps that are not compatible. To manage your connected apps, Go to Seller Center > Growth APP Store > My Apps and incidents
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Problems with onboarding due to TikTok Marketing account email address being different to TikTok Shop

If you have used different emails for TikTok Marketing (also known as TikTok Ads/ TikTok for Business (TT4B) account) vs TikTok Shop, then you might see the following error when trying to connect to both your accounts on the TikTok for Shopify app:We couldn't connect TikTok Shop with your Shopify account. Currently, your TikTok For Business Account is not linked to your TikTok Marketing account.
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We would always recommend using the same email address to login to both TikTok Shop and your TikTok Marketing (also known as TikTok Ads/ TikTok for Business (TT4B) account) account in Shopify. Consistent login credentials across both platforms are crucial for a successful connection.
However, if you have signed up using different emails for TikTok Marketing vs TikTok Shop, then you can fix this by the following:
  1. Go to Shopify > TikTok > Settings > Accounts
    1. Ensure that select [Disconnect] under all the sections here.
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  2. Next, go to [Overview], click on [Continue Setup ] under the TikTok Shop heading and select the [Connect Account] button. Here you can login using the account details for your TikTok Shop.
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  1. Now go to TikTok for Business and log in using the details you normally use for your TikTok Marketing account (also known as TikTok Ads / TikTok for Business (TT4B) account). You can now click on your profile that is listed under the [Business Centre] heading.
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  1. Navigate to [Users] and here select [Add Members]. Here you will be asked to enter a new email address (this email should be the one you have been using to login into your TikTok Shop) - you must ensure you provide this email account with admin access.
    1. This will cause your TikTok Shop account to be linked to your TikTok Marketing account , therefore enabling you to easily login and manage both accounts on your TikTok app within Shopify.
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  1. Press [Next] and on the next page you can choose what kind of data permission you would like to provide the TikTok Shop account with (the steps listed on this page are optional). Once you are happy with the changes, press [Save].
  2. The TikTok Shop email address that you just added as an admin will be sent an email which will invite them to join your Business Centre account. They simply need to press [Accept] on this email and log into the Business Centre using their TikTok Shop details. Once they accept, they will notice that now have access to their TikTok Shop Business Centre account as well as the TikTok Marketing account.
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  1. Now go back to TikTok app within Shopify and refresh the page. When you click on [Continue Setup] under the TikTok Marketing heading, you will find that the account details are all automatically filled and working as expected. You should now be able to manage both your TikTok Marketing and TikTok Shop accounts within Shopify.
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TikTok Shop Account Status

You might encounter the following TikTok Shop statuses in the TikTok for Shopify App:
Description and Call to Action
  • Setup in progress
    • If you haven't finished the shop information, you can go to the "connection management" page first.
    • If you have finished Shop information, you can start product syncing
  • Pending account review: Your TikTok Shop account is under review. Please come back later while we are reviewing your account.
  • Ready: Your TikTok account is approved and you are ready to start selling on TikTok Shop. Click 'Manage Shop' to go to Seller Center and manage your business on TikTok.
  • Holiday Mode: You have enabled 'Holiday mode' in Seller Center, and your products are hidden from buyers. You can disable holiday mode in Seller Center by clicking on 'My account > Account setting >Holiday mode'.
  • Update needed: Your TikTok Shop requires updates. Click on 'Manage Settings' to view and make the required updates.
  • Suspended: Your TikTok Shop got suspended. Click on 'Seller Academy' to find more information.
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Start Selling on TikTok

Complete the following steps in the Seller Center to start selling.
  1. Log in to Seller Center
After you click 'continue setup' on the status bar in the TikTok for Shopify App app you get redirected to Seller Center to complete the 'Mission' steps. There are three ways to log into Seller Center
  1. Using your TikTok for Business credentials.
  2. Use your phone number and an SMS code.
Using your TikTok Account.
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  1. Shipping Service
As a new TikTok Seller, we default you to ‘Shipped via Platform’, which allows you to create shipping labels in Seller Center directly. If you are an existing TikTok Shop seller, we will keep your keep your initial shipping service selection (‘Shipped via Platform’ or ‘Ship by Seller’). You can always make updates to your preferred shipping service by going to: TikTok Seller Center > Order >Shipping Options Note: If you select ‘Ship by seller’ we require you to add at least one shipping template that includes the shipping rate displayed to the buyer.
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  1. Connect your TikTok Account
Click 'Get started' to connect your TikTok account to your TikTok Shop or create a new TikTok account to showcase your products, add shoppable videos, host live streams, and start selling on TikTok.
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Settlement / Payouts

To receive your payouts to your bank account you need to go to Seller Center to bind your bank account through: Seller Center > My Account > Account Setting > Bank Accounts
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Help Center

To access seller resources or to get in touch with our Support Team please visit Seller Center> Help Center or navigate to 'Get support' in the TikTok for Shopify App.
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FAQs

  1. Can one Shopify store be connected to multiple TT accounts
No, any point of time one Shopify store can only be connected to one TikTok Shop account. The seller can either
  1. Create a new Shopify store within the same Shopify account, install TikTok app and connect to different TikTok account (or)
  2. Disconnect TikTok Shop from existing Shopify store and connect to another TikTok Shop account
  1. Unable to connect to Shopify and seeing an error "Seller not main account"
With current TTS set up, only the main owner account can set up with Shopify and not any other role on TTS. If any other role on TTS tries with Shopify set up, the seller sees the error below.
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The seller can check TikTok Shop role by
  1. Logging into TikTok Shop
  2. Click on profile icon on the top right
  3. They should see role tagged as Owner something like below
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Next Syncing Products from Shopify to TikTok Shop